Scratches and chips
Point out exposed material, prior touch-ups and multiple damaged areas rather than relying on one close-up photo.
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Scratch & Cosmetic Repair
Show the affected area in daylight without applying touch-up paint or polish first. Include a wider image so the panel and the extent of the damage are clear.
Ask whether the proposed work is polishing, touch-up, panel refinishing or another repair. Discuss appearance expectations and the areas included before authorizing it.
Repair topics to understand
Scuffs and transferred material
Let the repairer assess whether the mark is on the surface or has damaged the finish underneath.
Overspray or contamination
Explain what contacted the surface and what products, if any, have already been used to clean it.
Localized or wider work
Review which panels need attention and whether nearby finish condition affects the proposed result.
Plan the work before it begins
Ask about the estimate, any additional inspection, repair authorization, parts and completion checks. The applicable steps depend on the vehicle and agreed scope. See the full process.
Scratch & Cosmetic Repair, FAQ
Can every scratch be polished away?
No. The depth, paint condition and available coating determine the options. An inspection is more useful than a scratch-depth test performed at home.
Discuss your vehicle and the proposed work.
Tell us about the vehicle, the damage and what you need next.