Initial inspection
Ask what can be established at the first visit and what may need further access or inspection.
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Call first to arrange the next step. Have the vehicle year, make, model, damaged areas and any insurance paperwork ready. For a van, trailer or smaller RV, include its dimensions and fitted equipment.
Ask whether an initial inspection, disassembly or other assessment has a charge. Confirm the scope and authorization before work begins; a website checklist does not send a request or book a visit.
Ask what can be established at the first visit and what may need further access or inspection.
Take a wide view, a closer damage view and another angle when safe. Call the shop to confirm how to share the files.
Identify the proposed parts, labor, refinishing and any outside work. Ask about items not yet resolved.
Confirm approvals, payment, scheduling and who to contact if the scope changes.
Ask about the estimate, any additional inspection, repair authorization, parts and completion checks. The applicable steps depend on the vehicle and agreed scope. See the full process.
Call the shop to confirm the current estimate process and any inspection or disassembly charges before the visit.
They may describe different parts, repair operations or inspection findings. Compare the scope and assumptions with each repairer.
Tell us about the vehicle, the damage and what you need next.