Initial assessment
Explain changes in steering, wheel position, door fit or body gaps after the collision. Share any inspection or tow documentation already available.
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Frame & Structural Repair Planning
Structural concerns need an assessment of the specific vehicle. Exterior appearance alone does not establish whether a frame, unibody section or suspension mounting area is within specification.
Call with the vehicle details and damage description to confirm whether the requested work is suitable for this location. Ask which measurements, procedures and any outside services would be part of the plan.
Repair topics to understand
Repair method
Ask which manufacturer repair information applies, which sections are involved and why repair or replacement is proposed.
Measurement records
Discuss what measurements are needed and which records will be available with the completed repair.
Transport and scheduling
Confirm acceptance of the specific vehicle and transport arrangements before it is sent to the shop.
Plan the work before it begins
Ask about the estimate, any additional inspection, repair authorization, parts and completion checks. The applicable steps depend on the vehicle and agreed scope. See the full process.
Frame & Structural Repair Planning, FAQ
Does suspected structural damage mean a total loss?
A website cannot determine that. Repair feasibility and an insurer's total-loss assessment depend on the vehicle, inspection findings and claim circumstances.
Can a photograph confirm the structure is straight?
No. Ask the repairer what inspection and measurement are needed for the specific damaged area.
Discuss your vehicle and the proposed work.
Tell us about the vehicle, the damage and what you need next.