Choose the repair location
California's Auto Body Repair Consumer Bill of Rights includes the right to select a repair shop for covered body damage. Review the official guidance below and confirm the claim process with your insurer.
Bring the current paperwork
Have the claim number, insurer contact, any existing estimate and available damage photos. Ask the shop what documentation it can provide for the proposed repair.
Compare changes and approvals
Ask about differences between estimates and any newly identified damage. Keep the revised scope, authorization and insurer's coverage decision clear rather than assuming they are the same approval.
Confirm the balance and collection plan
Ask about the deductible, uncovered or disputed work, payment recipient and any rental limits. This website does not promise that the deductible will be your only expense or that an insurer will pay the shop directly.